Key Contacts
24/7 Driver Support, Roadside assistance, Report a lost, stolen or damaged fuel card
Phone: 1300 139 555
Email: enquiries@customfleet.com.au
Roadside Assistance & Accident Management
All Salvation Army vehicles are covered by Custom Fleet’s 24-Hour Roadside Assistance.
Please contact Custom Fleet on 1300 139 555 (Option 5).
To report an Accident or lodge an Insurance claim
Contact Vero directly on 1300 888 073
Quote Policy number: MSL025005686 or write to insurance@salvationarmy.org.au for any enquiries
Accident management
If you are involved in an accident, stay calm and follow these steps:
1. If someone is injured, call 000.000.
2. DO NOT ADMIT LIABILITY.
3. Record the following information:
- Other Driver
- Name
- Licence no.
- Registration number
- Address
- Phone No.
- Vehicle make and model
- Owner details (if different to driver)
- Insurer and policy no:
- Accident details:
- Date / time
- Location
- Police attendance (Y/N)
- Police details
- Witness Details (if applicable):
- Name
- Address
- Phone
4. If possible, take photos of the scene and vehicles involved.
5. For Insurance claim contact Vero directly on 1300 888 073 (Please quote Policy number: MSL025005686) or write to insurance@salvationarmy.org.au for any enquiries.
6. Call Custom Fleet Roadside Assistance on 1300 139 555 if you are unable to drive your vehicle, we will arrange for it to be towed for you.
Insurance/Windscreen claims
1300 888 073
Tyres
- Bridgestone 13 12 29
- mycar 1300 772 579
Batteries
- Marshall Batteries 13 61 30
(Page last checked and updated 04/06/2026 SW)